Frequently Asked Questions About Home Watch Services
What is a home-watch service?
A home-watch service provides scheduled visits to a property while the owner is away. At Trusted Home Service Advisors, visits focus on routine visual checks of agreed-upon areas, optional photo documentation, and selected concierge tasks based on your customized plan. The goal is a dependable local presence and clearer information about how the home looks during your absence.
Is home watch the same as a licensed home inspection?
No. Home-watch visits are routine visual observations based on the services you select. They are not a licensed home inspection, do not diagnose defects, and are not a substitute for a professional inspection or specialized evaluation.
Is home watch the same as property management?
No. Trusted Home Service Advisors provides home-watch and concierge support based on a client’s selected plan. This is not full-service property management, vacation-rental management, or a substitute for a licensed property manager.
What happens during a routine property visit?
During a scheduled visit, Kelly reviews the agreed-upon interior and exterior areas included in your plan. Depending on what you select, a visit may also include photo documentation and concierge tasks such as mail collection, plant watering, faucet and toilet care, or vehicle starts. Exact activities depend on your customized service plan.
Learn more about routine property checks.
Will I receive photos after each visit?
Photo documentation can be included based on your selected plan. Preferences for what is photographed and how updates are shared can be confirmed during your consultation. Specific formats and timing are discussed as part of your communication preferences.
How often should my second home be checked?
The right visit rhythm depends on your travel schedule, property needs, and personal preferences. Availability and plan details—including visit timing—can be discussed during the initial consultation.
Can the service plan be customized?
Yes. Every property is different. Services begin with a conversation about your home, priorities, and the level of support you need. You and Kelly can shape a plan around observation, documentation, and concierge tasks that fit your situation.
Can you collect mail or packages?
Mail and approved package collection may be included according to your agreed plan. Details and instructions can be discussed during consultation.
Can you water plants?
Basic watering for designated indoor or outdoor plants may be included according to the instructions you provide and the services selected in your plan.
Can you start a vehicle?
Scheduled vehicle starts may be included according to the homeowner’s instructions and the agreed plan. Availability and details can be confirmed during consultation.
What happens if a visible concern is discovered?
When an observable concern is discovered, Kelly will contact the homeowner according to the agreed communication plan. Home-watch visits may help identify visible concerns earlier, but they do not guarantee that every issue will be found.
Do you perform repairs?
No. Trusted Home Service Advisors does not perform repairs as part of home-watch or concierge services. If a visible concern appears to need professional attention, Kelly can communicate with you so you can decide on next steps with the appropriate licensed professional.
Do you offer emergency services?
Trusted Home Service Advisors provides scheduled home-watch and concierge support based on your selected plan. It is not an emergency service, security service, or substitute for contacting emergency responders when needed.
Which White Mountains communities do you serve?
Primary communities include Pinetop-Lakeside, Show Low, Snowflake, and Taylor, along with surrounding White Mountains communities. Service availability outside the primary communities may depend on property location and scheduling. Contact Kelly to discuss your home.
Explore White Mountains service areas.
Should I submit my access code through the website?
No. For your security, do not submit access codes, key locations, alarm information, or other sensitive property details through the website form. Sensitive access details should be shared privately after you and Kelly agree on a service plan.
How do I schedule a consultation?
Call or text Kelly at (480) 229-6958, or use the consultation request form on the Contact page. Share your property city, typical time away, and the type of support you’re looking for to get started.
Or visit the contact page to schedule a consultation.
What information should I prepare before contacting Kelly?
It helps to think about property location, typical months away, preferred visit approach, areas of concern, plants or vehicles that may need attention, mail needs, and your preferred communication method. Keep sensitive access instructions for a private conversation—not the public form.
Is the service available year-round?
Home-watch and concierge support can be discussed for different times of year. Availability and plan details can be confirmed during the initial consultation.
Can services change throughout the year?
Yes. Many owners adjust support as travel patterns and seasons change. Plan adjustments can be discussed with Kelly as your needs evolve.
Can I request an additional service that is not listed?
Additional property-related requests can be discussed during your consultation. Availability depends on the nature of the request and what can be reasonably included in a customized plan.
Start with a simple conversation
Your Peace of Mind Starts With One Conversation
Tell Kelly about your property, how often you’re away, and the type of support that would help you feel more connected to your home.